A survey has revealed almost half of people in South East Wales could be missing out on time saving help from NHS 111 Wales.
A recent YouGov survey has revealed that 45% of those surveyed in the Aneurin Bevan University Health Board (ABUHB) area have never called NHS 111 Wales, with 41% also having never used the NHS 111 Wales website and online symptom checkers.
The research, which was carried out for the Welsh Government’s ‘Help Us, Help You’ campaign, explores the way the public across Wales is accessing healthcare during the ongoing pandemic.
Despite 64% of respondents saying they felt confident using NHS 111 Wales to access urgent healthcare, 30% of people in the area served by ABUHB say they would still make their nearest emergency department their first port of call for non-life-threatening conditions.
This is not the most efficient course of action for patients with non-life-threatening illnesses or injuries according to NHS Wales, which is now urging people in the region to use NHS 111 Wales online and telephone service to quickly and conveniently access advice for urgent medical problems.
Claire Roche, Executive Director of Quality and Nursing at the Welsh Ambulance Service, which hosts the NHS 111 Wales service, said: “The NHS 111 Wales website should be your first port of call when you’re ill or injured and are unsure what to do. There are more than 30 symptom checkers on the website, from back pain and breathing difficulties, diarrhoea and dental pain, to falls and flatulence.
“You’ll answer a series of questions which determine what to do next, whether that’s to self-care for your symptoms at home, visit a pharmacist, consult a GP, call 111 for a telephone assessment or in extreme cases, call 999. If we can help patients with a less serious illness or injury online, or via the 111 telephone service then we’re preventing calls to 999 which may not always be appropriate.”
Of course, sometimes it’s helpful to speak to a human, so if people can’t find the information they need on the NHS 111 Wales website and the online symptoms checkers suggest seeking further advice, or if they continue to be concerned about themselves or someone they care for, they can still call 111 for more information. Depending on the patient’s situation, the NHS 111 Wales telephone service allows people in Newport and the surrounding areas to:
- Get self-care advice
- Find out what local health service can help or how to get medicine
- Speak to a healthcare professional – this is usually done by them giving you a call back
It is important to remember that pharmacists can help also with minor health concerns and provide over-the-counter and prescription medicines free of charge for a range of common ailments without the need to see a doctor. Around 350,000 people get help from a community pharmacy every day in Wales.
People who are suffering from life-threatening emergencies or injuries, such as choking, cardiac arrest, stroke and severe blood loss, should continue to visit the Emergency Department at The Grange University Hospital or call 999.