ACE Lifts celebrates year of growth as it eyes further UK expansion

A North Wales lift company is celebrating a successful year with revenue and employee numbers both rising.

ACE Lifts, which is headquartered in Sandycroft, Deeside, increased turnover to £5million in the year to the end of November – an increase of around 70% on two years earlier.

The 30-year-old family business has also recruited 15 new employees in the last 12 months, taking staff headcount to 65.

The company attributes its success to growing existing customer relationships and the launch of innovative new products to enhance the support it can give to businesses.

ACE provides the complete lift service from installation and refurbishment to ongoing maintenance and repairs.

It has recently launched an internet-enabled lift monitoring system, called i-COM, aimed at improving the reliability of customer lifts.

Charles Salter, Managing Director of ACE Lifts, said:

“Our aim as a business is to achieve 100% lift safety and reliability which, in turn, helps our customers to improve productivity by minimising lift breakdowns.

“The experience and quality of our team of engineers across the UK has enabled us to build the business we have today, but advances in technology have led us to create our i-COM system which has the capability to take our customer service to a whole new level.

“The dashboard we have developed can bring everything together in one place including maintenance reports, insurance documents, commissioning certificates, manuals and technical drawings.

“i-COM tells customers when a lift needs servicing and enables some faults to be fixed remotely without the need for an engineer call-out, providing an additional environmental benefit.”

ACE Lifts is responsible for maintaining over 1,200 lifts in England, Wales and Scotland, ranging from large corporates to SMES. It also has a number of customers in the education and healthcare sectors.