Bellway makes it five-in-a-row as five-star status is retained

Bellway Wales is celebrating after the company retained its five-star status with the Home Builders Federation (HBF) for the fifth successive year.

Bellway was named in the HBF’s annual list of the housebuilders most highly rated by their customers, published on March 18th.

The award demonstrates that over 90 per cent of Bellway’s customers who completed the HBF’s National New Homes Customer Satisfaction Survey would recommend the housebuilder to a friend.

Bellway’s unwavering commitment to delivering a first-class customer experience has enabled the company to consistently secure five-star status since 2017.

Andy Backhouse, Managing Director for Bellway Wales, said: “Retaining our five-star status is always a special moment, but this year the news carries extra weight and pride for everyone at Bellway.

“To secure a fifth consecutive HBF Five Star Builder award in a year which posed so many challenges is an incredible feat, which reflects the commitment of our staff and contractors.

“We are grateful to our customers for taking the time to complete the survey and for their co-operation over the course of the past year. Bellway is proud to place our customers first and will continue to drive improvements to the home-buying process.”

The HBF star rating has become the leading indicator for success in the new homes industry since it was introduced in 2005. Almost 4,000 people completed the survey to rate Bellway this year.

Bellway Wales, which has its head office in St Mellons, Cardiff, is currently building new homes in Cardiff, Newport, Monmouthshire, and Gloucestershire.

For more information on new homes built by Bellway, visit