Social enterprise and charity organisation, Halo Leisure, who run the leisure centres and swimming pools across the County on behalf of Bridgend County Borough Council is delighted to announce that its centre, Bridgend Life Centre received a ‘Very Good’ rating from Quest, the UK’s leading leisure and sports industry quality assurance organisation.
“We have over 3700 members who enjoy a work out in our pool, gym, toning suite or exercise studio,’they regularly tell us that we are very good but it is always reassuring to have this reinforced by an external third party such as Quest” said Centre Manager, Nick Flay.
Quest is a recognised improvement program within the leisure industry, and its meticulous assessments, test the very best of leisure centres in the UK. The assessment looks at various aspects of performance, including customer service and the quality of its services. Recently, the Quest team conducted a review of the facility where it assessed areas such as:
- Customer Experience
- Cleanliness and Housekeeping
- Environmental Management
- Planning to improve
- Team & Skills Development
- Maintenance and Equipment
There were positives for the centre’s welcoming atmosphere, abundance of accessible facilities for all kinds of customers, and the team’s dedication to delivering excellent customer service too.
Nick went on to say: “The ‘Very Good’ rating is proof of the hard work of the team but we are always looking for ways to get more people more active more often and to raise standards.
The report highlighted some areas we need to work on such as opportunities to reduce energy consumption and practises and the team are working hard to address these.”
For more information , visit www.haloleisure.org.uk