BT Group to recruit more than 115 apprentices in Cardiff and Merthyr

BT Group has announced today plans to recruit more than 115 apprentices in Cardiff and Merthyr Tydfil for its September 2025 intake.

The new recruits will work in EE, part of BT Group, as apprentice customer service advisors.

A total of 116 positions will be recruited, with 58 of the new apprentices to be based at EE’s customer service centre in Merthyr Tydfil, and 58 based at BT Group’s new office in Cardiff’s Capital Quarter.

BT Group is the UK’s top private sector apprenticeship employer, recruiting more than 3,000 apprentices and graduates over the past five years. In 2024, BT Group was named the UK’s leading private sector company for apprentices, recognising the company’s commitment to creating new apprenticeships, the diversity of apprentices and the number of apprenticeships successfully completed.

Athalie Williams, Chief Human Resources Officer at BT Group, said: “I’m incredibly proud of the opportunities we provide to develop new talent at BT Group and recognise the valuable contributions graduates and apprentices bring to the workforce. Last year alone, we recruited around 500 apprentices and graduates, all eager to learn, develop their skills, and help deliver better experiences for our customers.”

For more information on apprenticeships or graduate jobs at BT Group, please visit: bt.com/earlycareers