No Love Lost: Why Customers Are Breaking Up with Bad Service
This Valentine’s Day, customers aren’t just walking away from bad relationships—they’re walking away from bad service. New research from Cirrus reveals that...
Customer Service
TCN conducts first UK consumer survey of 2000 people revealing insightful customer preferences for contact centres
London/Midlands UK, Bucharest, Romania and St. George, Utah, USA TCN, Inc., a global provider of a comprehensive cloud-based call centre...
New survey shows annoying hold music and unanswered calls are biggest company bugbears in Wales
A new survey by leading outsourced communications provider Moneypenny, shows the biggest bugbears in Wales when trying to contact a...
Winners revealed at the Welsh Contact Centre Awards organised by Cnect Wales
The heroes of Wales’ contact centres have been celebrated at this year’s 25th annual awards ceremony hosted by comedienne Katherine Ryan....
Awards shortlist celebrates Wales’ crucial helplines and contact centre industry
The shortlist has been announced for the Cnect Wales Contact Centre Awards, which will be celebrated for the 25th time...
“Right Against Might Looks to Empower People, Helping Them to Fight Back”
A NEWLY formed creative dispute resolution service has vowed to hold the biggest businesses and organisations to account on behalf...
Moneypenny’s New Bespoke Service Gives UK Businesses Tailored Support To Get Ahead
Leading outsourced communications provider Moneypenny has launched a new bespoke service for businesses, which sees its award-winning employees working as...
Unlock the Potential of Your Business with Product Customisation
Product customisation is the ultimate place for achieving customer satisfaction. Customers want to have their tastes and preferences taken into...
Top tips on how to be the king of customer care over Coronation weekend, from leading communications company, Moneypenny
May is just around the corner with extra bank holidays thanks to King Charles’ Coronation and the usual Spring break...
Customer Start unveils five-point plan to aid Customer Experience for businesses
SOUTH Wales-based customer care experts Customer Start have unveiled a five-point plan to help businesses retain and win more clients...