Copper Switch over to Digital Voice BT Information Roadshow

BT invite their customers to ask any questions they have about landlines going digital

You might have already heard that landlines in the UK are going digital by 2025. Although the landline isn’t going away, we know that you might have questions or would like to know more about what this means for your home phone and other services that connect to your landline such as Telecare, pendant alarms and burglar alarms.

It’s extremely important that your phone company know what services you use through your landline, so that they can help you through any steps that are needed to make the switch.

BT are inviting their customers to switch to its digital home phone service on a region-by-region basis and are holding local drop-in events in Carmarthenshire where they’ll have a team on hand who can tell you what Digital Voice is, why the change is necessary and what it means for you.

You don’t have to pre-book, just turn up!  Here are the drop-in events taking place within the county in April:
15 – 16th April Morrisons Llanelli, Pemberton Retail Park, Trostre Roundabout, Llanelli 10am – 4pm
17 – 18th April Carmarthen Garden Centre, Myrtle Hill, Pensarn, Carmarthen 10am – 4pm
19 – 22nd April Ammanford Library, 3 Wind St, Ammanford 10am – 4pm

If you live on the outskirts or work outside of Carmarthenshire, then it might be easier to attend a session in a different area.  Here’s a full list of the drop-in events in Wales for you to choose from:
3rd April Riverside Library, Off Swan Square, Haverfordwest 10am – 2pm
3 – 4th April Red Square (by Waterstones), High St, Abergavenny 10am – 4pm
3 – 4th April Morrisons Newtown, Pool Rd, Newtown 10am – 4pm
5th April Morrisons Welshpool, Berriew St, Welshpool 10am – 4pm
5 – 8th April Co-op Pentrebach, Brown Street, Pentrebach, Merthyr Tydfil 10am – 4pm
8 – 9th April Dolgellau Library, Bala Rd, Dolgellau 10am – 4pm
9th April Aberdare Library, Green Street, Aberdare 10am – 2pm
9 – 10th April Morrisons Port Talbot, Baglan Industrial Park, Christchurch Rd, Port Talbot 10am – 4pm
10th April Cardiff City Stadium,  Leckwith Road, Cardiff 10am – 3pm
10 – 11th April Porthmadog Library, Stryd Y Llan, Porthmadog 10am – 4pm
11th April Newport Central Library, John Frost Square, Newport 10am – 2pm
11 – 12th April Dobbies Garden Centre Swansea, Siemens Way, Bon-y-maen 10am – 4pm
15 – 16th April Morrisons Llanelli, Pemberton Retail Park, Trostre Roundabout, Llanelli 10am – 4pm
15 – 16th April Morrisons Caernarfon, Ffordd Y Gogledd, Caernarfon 10am – 4pm
17th April Denbigh Library, Hall Square, Denbigh 10am – 2pm
17 – 18th April Morrisons Holyhead, Penrhos, Holyhead 10am – 4pm
17 – 18th April Carmarthen Garden Centre, Myrtle Hill, Pensarn, Carmarthen 10am – 4pm
18th April Ty Pawb,  Market St, Wrexham 10am – 3pm
19th April Town Hall Canolfan Alun R. Edwards Queen’s Square, Aberystwyth 10am – 2pm
19 – 22nd April Ammanford Library, 3 Wind St, Ammanford 10am – 4pm
22 – 23rd April Co-op Llanrwst, Plough St, Conwy 10am – 4pm
23rd April The Senedd, Cardiff for MS Members
24th April Ogmore Vale Library, Ogmore vallery Life Cente, Cwrt Gwalia 10am – 2pm
24thApril Pembroke Dock Community Learning Centre, Albion Square, Pembroke Dock 10am – 4pm
24 – 25th April Bay View Shopping Centre, Colwyn Bay 10am – 4pm
25 – 26th April Cardigan Library, Morgan St, Cardigan 10am – 4pm
26 – 29th April Prestatyn Shopping Park, Ffordd Llys Nant, Prestatyn 10am – 4pm
29th April Co-op Lampeter, Lower, Bridge St, Lampeter 10am – 4pm
30th April Morrisons Brecon, Free St, Brecon 10am – 4pm
30th April Mold Library, Mold 10am – 4pm

The BT team will be happy to answer your questions about this at any of the above events.  If you have any immediate questions, please contact your local Broadband Engagement officer: broadband@carmarthenshire.gov.uk