News from Wales

Coronavirus leads to record month for North Wales-based IT firm

IT-firm, Highstream Solutions, is celebrating after marking a record month for invoice revenue in August, which saw a 23% increase compared to August last year.

The business, which was launched in 2017 by Paul Williams, welcomed several new clients, including North Wales solicitors, Bennett Smith to their roster during the pandemic. New project wins mean they are now spreading their geographical reach and are working with firms in Yorkshire and the north-east, as well as those in their primary catchment area of the north-west and North Wales.

The company, who adopts a customer-centric approach, also completely revamped its billing model in response to the coronavirus pandemic, and spent time advising their clients on where they could save money on their monthly invoice.

After launching a new product offering which segregated its pricing structure into “Essential”, “Premium” and “Premium Plus”, the firm was able to make realistic recommendations for its clients on how much support would be required during peak-pandemic, including giving clients the option to reduce their monthly invoice following difficult staffing cuts.

Director, Paul Williams, said: “Being a business owner myself, I completely understand the challenges so many firms have been faced with this year. To be in a position where we’re able to offer more flexibility on billing for our clients has been a real pleasure, particularly at a time when so many businesses around the country are having to make redundancies and face the impact of a reduced workforce.

“We’ve been lucky enough so far not to lose any clients since the start of the pandemic, and have instead seen a sharp increase in project work coming in.

“We wanted to make sure the service our clients were paying for continued to provide real value and ROI. Expecting our customers to pay for an IT support service for staff members that were furloughed, or had left the business, just didn’t feel morally right. Our clients chose to put their faith in us before this pandemic, so it made complete sense for us to support them where we could.”

Their support desk team, like many of their clients, have adopted a working-from-home approach and have continued to be able to provide support and resolve any IT issues remotely.

“It’s been great that our clients have helped spread the word on our new service model and as a result, we’ve seen more businesses outside of our usual catchment area contacting us for support. This record revenue month is a testament to how committed and flexible the team has been during such a difficult time for employees, and I’d like to thank each and every one of them.”

Highstream Solutions offer IT solutions to high-growth businesses including cloud solutions, infrastructure and an IT support desk.

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