Moneypenny Unveils Lead Management Service to Boost SME Growth

Moneypenny, the world’s customer conversation experts, has launched a powerful new Lead Management service to help small and medium-sized businesses (SMEs) handle new inbound enquiries more efficiently, convert leads faster, and save time all at no extra cost as part of its telephone answering service package.

The service streamlines the lead capture and qualification process of handling and responding to new inbound customer enquiries. Instead of letting valuable leads fall through the cracks, Moneypenny answers all incoming enquiry calls on behalf of the business and during these calls gathers important details, qualifies the lead, and books appointments, demos, or meetings directly into the business’s calendar. It also updates the CRM system in real time, eliminating the need for manual follow-ups.
With over 45% of inbound calls to SMEs typically being new business enquiries, missing even one could mean lost revenue. Moneypenny’s Lead Management service ensures every inbound opportunity is captured and acted on — 24/7

The solution is ideal for handling new client enquiries, qualifying leads, and creating a strong first impression. It allows SMEs to respond quickly and professionally to potential customers, without adding to their workload freeing up teams to focus on delivering their services and growing the business.

“We know that missing even one new enquiry can mean lost revenue,” said Mark Finlay, Chief Commercial Officer at Moneypenny. “Our Lead Management service gives SMEs complete peace of mind every call is answered; every lead is captured and qualified. It’s a simple, powerful way to drive growth without adding to your to-do list and it’s included at no extra cost in our telephone answering packages.”

This launch marks another milestone as Moneypenny celebrates 25 years of service, having supported thousands of businesses across the UK and US. Known for blending brilliant people with cutting-edge AI technology, Moneypenny helps companies scale quickly and maintain high-quality customer experiences. The company has been named one of the UK’s ‘100 Best Companies to Work For’ seven times and is certified as a Great Place to Work (GPTW).