Welsh business consultants save Caerphilly Council £20m in less than two years

Caerphilly County Borough Council has saved over £20 million in under two years, following a strategic partnership with transformation consultancy Perago.

The team has also created a roadmap that Caerphilly Council can use to save a further £45m by the end of 2027.

The work, which began with a two-day discovery workshop, has enabled the council to rethink how it delivers services; unlocking efficiencies and creating space for better prioritisation of spend.

Rather than a traditional cost-cutting exercise, Perago focused on improving the way the council operates, ensuring paid-for services were being fully utilised and there were more streamlined plans in place for reducing unnecessary expenditure.

Victoria Ford, Managing Director of Perago, explains how the team approached working in partnership with the council:

“The approach taken was one that wasn’t just about cutting costs – it was about creating an effective plan and helping the council build a more effective, sustainable way of working—so that resources could be focused where they matter most.

Backed by effective leadership, our approach centred on observing everything Caerphilly does and how we can work with them to deliver better services and outcomes for its residents.

We’re so pleased with the outcome of this project and the people at Caerphilly Council were a great and supportive team to work with throughout the process.”

The Perago team worked with Heads of Service across the council to uncover inefficiencies and opportunities for improvement.

The insights gathered from this work led to a clear roadmap for transformation—one that focused on delivering better services while reducing costs in a responsible and sustainable way.

As a result of the savings, this work has created headroom for the council to prioritise investment where it matters most, from improving frontline services to enhancing support for vulnerable residents.

The success of the partnership highlights what’s possible when local government transformation is approached with care, clarity, and collaboration.

In a time of increasing financial pressure across the public sector, Caerphilly’s work with Perago demonstrates how councils can drive meaningful change, without compromising on the quality of services residents depend on.