Caremark Cardiff & The Vale of Glamorgan, a leading provider of home care within the community, has been awarded the title of best Medium Business and voted Franchisee of the Year within the Caremark Franchise 2024 awards.

The winners were revealed at an annual ceremony held during this year’s Caremark national conference, where 126 offices were in the running for awards. The medium business category is defined by annual turnover. The winner was judged on the quality of its future plans, staff retention and culture, and the drive and desire to have a positive impact in the community, alongside its overall business growth.

During the awards ceremony, the winning franchises of the small, medium, and large business categories went head-to-head to win the ultimate title of Franchisee of the Year. A live vote was cast for the care provider’s most prized trophy, which was collected on stage by franchise owner Sharan Dhaliwal on behalf of the team at Caremark Cardiff & The Vale.

Lisa Fyfe, joint CEO of Caremark, commends the franchise’s team on its award win:

“We are immensely proud of the high standards we had to judge against this year. The team at Caremark Cardiff & The Vale work exceptionally hard and their dedication shone through in abundance to win this award. They are extremely engaged providers of care within their community, due to their ability to collaborate effectively and think outside the box to grow their business.

“Having worked tirelessly to create a bespoke training facility, the Caremark Cardiff & The Vale team are also passionate advocates for promoting from within and fully champion both Canine Partners and Cancer Care, the charities they work with. Together, this has developed a culture where all team members feel valued and aligned with their mission to deliver outstanding care.

“They are complete ambassadors for the franchise, embodying our values to improve lives and enable customers to enjoy life as independently as possible. On top of this, they work hard and face any challenge with positivity. Their remarkable commitment is evidenced by an impressive 53% YOY growth, serving as a testament to their dedication to delivering outstanding care.”

Commenting specifically on the Franchisee of the Year award win, Lisa continues:

“Caremark Cardiff & The Vale is an especially worthy winner of our Franchisee of the Year award. The team has a consistent focus on high quality of care and is always adapting and evolving. The franchise owner, Sharan Dhaliwal, not only has a strong business mindset but is determined to be personally active in staff training and onboarding to ensure her team’s knowledge and understanding is perfect – this level of involvement has made a real difference to the team.

“In a nutshell, it is the whole team’s abundance of compassion to involve customers in their care, paired with outstanding leadership, which is why their peers voted them the winner.

“Congratulations to the whole team at Cardiff & The Vale of Glamorgan for this well-deserved recognition of your efforts and devotion.”

For more information about Caremark and its services, please visit the Caremark website