For the second year in a row, Lovell Homes has been recognised for outstanding customer service by receiving the highly-acclaimed Gold Award from independent, specialist market research company In-house Research.
This sought-after award reflects the high building standards and first-class customer service consistently shown by Lovell Homes throughout 2021. Scoring an impressive 98% in the South Wales and South West, based on feedback from home buyers that legally completed between 1st January to 31st December 2021, every Lovell Homes’ customer was given the chance to complete the survey, giving them a fair and equal opportunity to provide feedback on their experience of buying a new Lovell home.
Lovell regional managing director James Duffett says: “Day in, day out, the Lovell team goes above and beyond to deliver a seamless customer service experience and this award from In-house Research is well deserved. Buying a home should be an exciting experience and I am absolutely thrilled that across Lovell we are making a real positive difference to the buying process.
“2021 was a challenging year for us all and for those buyers that we helped move into a new home, I am incredibly proud that we continued to deliver such high levels of service across the board. Well done team Lovell.”
Tom Weston, Chief Executive at In-house Research comments, “We are extremely proud to be working with such a customer focused business. The ‘Gold Award’ recognises those who put their customers at the heart of everything that they do. This award places them alongside some of the best companies in the UK for customer service. It’s only through delivering an exceptional service throughout the customer journey, combined with a high level of finish and build quality that recommendation scores reach this level. We are so pleased to recognise all the staff at Lovell Partnerships that have contributed to the achievement of this award”.