IT business doubled in size after helping people transition to hybrid working

A PROMINENT IT business which doubled in size during the pandemic helped thousands of people transition to remote working via a series of online webinars.

Award-winning RISC IT Solutions – the largest Microsoft Gold partner in North Wales – held more than 70 virtual advice and guidance sessions over two years for more than 2,600 users representing 1300 companies UK-wide.

Founded by Paul Roberts, the firm has increased its staff and revenue numbers by 100% and is in a strong position having recently celebrated its 21st anniversary.

Managing Director Jeremy Keane revealed they will continue to push for 20% organic growth year on year and are on the lookout for skilled new recruits and partner organisations, having secured contracts with leading names in multiple industries, including Adferiad Recovery, which provides services for people with co-occurring mental health and substance misuse conditions.

“We are growing in every way, which is fantastic, but the pandemic has also given us a chance to reflect,” said Jeremy.

“The health and wellbeing of our staff is a priority, as well as their professional development and continuing to give back to our community.

“We now have a Wellness Champion, our employees have access to free Welsh lessons and are encouraged to nominate worthwhile causes we can support.

“While continued expansion and growth is key, we can only do that with a talented, resilient team, and we definitely have that.”

As one of “the best kept IT secrets in North Wales”, RISC IT Solutions now has 24 staff and is focused on building on its enhanced IT packages, namely managed IT support, telephony, and cyber-security.

Business Development Director Mark Lawton said hosting the free webinars for clients – before opening it up to different industries – proved invaluable.

“It was pivotal for RISC because  it put us in front of a completely new audience,” he added.

“We are well-known across the country but here in this region a lot of people are still unaware of what we do, so being able to demonstrate our services and offer guidance gave us the platform to connect with IT users nationwide.

“Hybrid working will be with us now indefinitely, but of course just a few years ago it was unprecedented, so for us to be able to help thousands of people was heartening, it’s something we are very proud of.”

For more on Risc IT Solutions, visit and follow @riscitsolutions on social media.